Redefining Outsourced Customer Service
 

Redefining Outsourced Customer Support

We are a premium, US only customer support team handling email, chat, and phone as an extension of the brands we serve.
 

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How We Help

Have a team? We are an extension of them. Don’t have a team yet? We build one from the ground up creating a competitive advantage through caring for your most significant asset…your customers.

Email

Regardless of your system, we can manage your tickets and emails. Business hours, off-hours, weekends, or even holidays; we are ready to handle it.  

Chat

Your customers increasingly want instant support without having to talk on the phone. The chat channels are seemingly growing by the day; your own website Live Chat, FB Messenger, Twitter DM, SMS, Telegram, and WeChat. We can help you manage all of them.

Phone

We specialize in high-touch support, which means we love helping with phone support. With our decades of combined experience in call center operations, our teams outperform internal teams on measures of both efficiency and quality.

Social

Social media moderation and support requires round the clock coverage in today's world. How have you adapted to the needs of your customers to be there when they are talking to or about you? Instagram, Facebook, Youtube, Snapchat, Twitter, and anywhere else you need, we can be there.

 
We love our customers and wouldn’t trust them with anyone else except the team at CustomerHD.
— Nick Macco (CoFounder Southtree & LegacyBox)
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Our Specialty

We believe supporting customers has to begin with trust. A recent study showed 80% of CEOs believe their companies differentiate with customer service; while only 8% of customers agree.* That’s a big gap, so we start and end with truth and the fact is everyone ISN’T awesome at everything. Here are some of the things we are awesome at:

  • eCommerce expertise

  • 24/7 live customer support

  • Knowledge base creation

  • Zendesk (but pretty stinking good at others too)

  • High touch tech support

  • Customer on-boarding and retention

  • Data analysis and KPI tracking

We have worked with CHD on various projects, and they act as a fantastic extension of our team!
— Thad Tarkington (CoFounder FilterEasy)

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Meet the Team

Jonathan, Joe and the rest of the team are some of the best in the business at building customer relationships.
— Gavin Jocius (GM of Canvas On Demand)

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Pricing - Custom

Due to the wide range of staffing, consulting, and service options, we don’t provide fixed pricing here on our website. It stinks, we know it. However, we move really quickly once we talk and learn more about your situation to get you options of how we can help.

It is 6-7 times more expensive for companies to attract new customers than to keep existing customers.
 
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Contact Us

We would love the chance to learn more about your business, your challenges, and your goals. Let us know a little bit about yourself below and send us a message. We will get back to you within a day or two.

 
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Our Office

4501 Atlantic Avenue #132
Raleigh, NC, 27604
United States