We Choose to Focus on Intelligence,
both Human and Artificial.

People (Pi) + Artificial (Ai) = intelli²

We offer a hybrid evolution where our pioneers steer AI decisions to leverage technology with the sole purpose of efficiency, customer delight and cost effectiveness. All doing it ethically and transparently.

Raleigh and Belize

Nearshore is closer than you think.

We get it; the terms offshore and nearshore can be scary. We’re here to help ease your mind. Our nearshore solution is Belize—a beautiful country in the tropics where English is the official language. We love providing opportunities to this already humble and charitable culture.

CustomerHD Customer Service Solutions
CustomerHD Customer Service Solutions

Raleigh, NC, USA

CustomerHD Customer Service Solutions
CustomerHD Customer Service Solutions

Belize City, Belize

intelli² solutions are built for specific outcomes

Agent CoPilot

Get real‑time, tailored recommendations based on live interactions, delivered via on‑screen prompts, helping agents use the right language at the right moment.

Quality Assurance

Evaluate every customer interaction instantly. Our AI‑powered reviews ensure top‑quality service and highlight areas for improvement, helping you optimize your operations.

Analytics

Access detailed reports that provide actionable insights, enabling smarter decisions and more strategic planning.

Chatbot

Provide instant, personalized responses through our AI chat technology available to your customers 24/7.

Time Efficiency

Our conversational AI can handle all kinds of customer questions, queries, and policy information, saving your staff time and increasing operational efficiency.

Training Creation

Unlock your best work using AI to create courses with a click of a button, thereby reducing training creation time and upkeep.

CustomerHD Customer Service Solutions

People Helping

People

Our entire team here exists to support you in your mission; whatever that may be. Our leadership team has over 50 years of combined experience in the support space across all kinds of industries. We’re here to help you get better at what you do.

CustomerHD Customer Service Solutions

People Helping

Customers

The most important part of what we do is the people. It’s easy to forget that support reps are humans supporting others. We encourage our team to treat your customers the way they’d interact with their loved ones. Each interaction is our chance to make a small difference.

CustomerHD Customer Service Solutions

People Helping

Clients

Early on we realized we had a responsibility to make a difference not only to our people and to yours, but also to the community. Outside of our non‑profit clients, we partner with charitable organizations including local food drives, Habitat For Humanity, Freedom United, and more.

What our clients are saying.