How We Help
Have a team? We are an extension of them. Don’t have a team yet? We build one from the ground up creating a competitive advantage through caring for your most significant asset…your customers.
Regardless of your system, we can manage your tickets and emails. Business hours, off-hours, weekends, or even holidays; we are ready to handle it.
Your customers increasingly want instant support without having to talk on the phone. The chat channels are seemingly growing by the day; your own website Live Chat, FB Messenger, Twitter DM, SMS, Telegram, and WeChat. We can help you manage all of them.
We specialize in high-touch support, which means we love helping with phone support. With our decades of combined experience in call center operations, our teams outperform internal teams on measures of both efficiency and quality.
Social media moderation and support requires round the clock coverage in today's world. How have you adapted to the needs of your customers to be there when they are talking to or about you? Instagram, Facebook, Youtube, Snapchat, Twitter, and anywhere else you need, we can be there.
We believe supporting customers has to begin with trust. A recent study showed 80% of CEOs believe their companies differentiate with customer service; while only 8% of customers agree.* That’s a big gap, so we start and end with truth and the fact is everyone ISN’T awesome at everything. Here are some of the things we are awesome at:
24/7 live customer support
Knowledge base creation
Zendesk (but pretty stinking good at others too)
High touch tech support
Customer on-boarding and retention
Data analysis and KPI tracking
Meet the Team
Pricing - Custom
Due to the wide range of staffing, consulting, and service options, we don’t provide fixed pricing here on our website. It stinks, we know it. However, we move really quickly once we talk and learn more about your situation to get you options of how we can help.
We would love the chance to learn more about your business, your challenges, and your goals. Let us know a little bit about yourself below and send us a message. We will get back to you within a day or two.
4501 Atlantic Avenue #110
Raleigh, NC, 27604